Support
Need a hand? We're here to help.
Email us
Send us your questions about store setup, domains, the panel or the mobile app. We usually reply within 24 hours on business days.
info@softcaveware.comAccount and data deletion
To have your account and associated data deleted, email us from your registered address with the subject “Account deletion request”. Requests are processed within 30 days.
Frequently asked questions
What is Tomrin?
Modern e-commerce infrastructure built for Türkiye’s local payment, shipping and customer communication needs.
Is there a free plan?
There is no permanent free plan. Try Tomrin free for 14 days, then choose a paid plan to continue.
How much can I save with annual billing?
Annual billing covers 12 months for the price of 10. Save ₺9,980 on Nova, ₺17,980 on Orbit and ₺29,980 on Zenith. Amounts exclude VAT; the annual total is paid in one payment.
Does Tomrin take a commission on sales?
No. Tomrin charges 0% transaction commission. Payment provider transaction fees and shipping fees apply separately.
Is SMS and WhatsApp usage unlimited?
No. Orbit includes monthly communication credit and Zenith includes higher credit. Confirm credit amounts, usage by channel and overage rates with our team before choosing.
Can I migrate my existing store to Tomrin?
We assess your current store and data migration needs together for a secure move. Zenith includes migration and setup support; data and validation scope are agreed before migration.
Does Zenith include API and white-label?
API, webhooks, white-label and multiple-brand requirements are assessed during quoting. Availability and delivery scope must be confirmed before inclusion.
How do I request a trial or quote?
Use the trial or Request a quote buttons, or email info@softcaveware.com.
Legal documents
Review how we handle your data and our terms of service.